Terms

Terms and
conditions.

Effective from 4 August 2026

Who we are and what these terms cover

These general terms and conditions govern the cooperation between SPACE Solutions s. r. o., Lermontovova 911/3, 811 05 Bratislava, Slovakia, company ID 55 333 834, VAT ID SK2121953042 (the "supplier") and the client. They apply to analysis and specification, development of websites, e-shops, applications and systems, performance marketing, AI solutions, and to ongoing operation and support. We work with businesses and organisations, not with consumers.

How an order is placed

Cooperation starts with a mini audit or an intro call. On that basis we prepare a quote or a specification. The contractual relationship arises when the quote, contract or order is confirmed in writing — email confirmation is sufficient. Delivery by email has the same validity as paper form.

The specification is the basis of the work

For custom projects the approved specification is the starting point. It describes what exactly will be built, how it should behave, by when and for how much. The document belongs to the client even if the build is awarded to another supplier. What is not in the specification is not covered by the price or the deadline.

Price and payment terms

  • Prices shown on the website are indicative and exclude VAT. The binding price is the one in the quote or specification.
  • For projects above €1,000 we invoice a 50% deposit before work starts and the remainder after handover.
  • Invoices are due within 14 days of issue unless agreed otherwise.
  • On late payment we are entitled to statutory late-payment interest and to suspend work until settled.
  • Monthly services (operation, support, marketing) are invoiced in arrears at the end of each period.

Deadlines

The client gets the timeline in writing in the specification or the quote. It starts from approval of the specification and delivery of the required inputs. If inputs, credentials or approvals are late, the handover date moves by the same amount. We flag any shift as soon as we see it, not at handover.

Changes to the brief

A change against the approved specification is priced and approved by the client before we implement it. Without approval we neither do it nor invoice it. The same holds in reverse: nothing the client has not approved appears on an invoice.

Handover and acceptance

We hand over the work in parts and show them along the way, so the result is not a surprise. After handover the client has 10 working days for comments. If none arrive within that period, the work is deemed accepted. Minor defects that do not prevent use are not grounds for refusing acceptance — we fix them under warranty.

Source code and intellectual property

The source code belongs to the client from day one and the repository is handed over at delivery. The supplier retains the right to reuse its own libraries, components and methods created before or independently of the project. Third-party licences (fonts, images, paid services) are governed by their providers’ terms and paid by the client unless agreed otherwise.

References

The supplier may list the project in its portfolio, including name, logo and a link to the live site. If the client prefers otherwise, a note is enough and we take the project down. Specific numbers and results are published only with explicit consent.

Warranty and liability

  • We provide a 6-month warranty on defects from handover. Report a defect in writing and we fix it at no further charge.
  • The warranty does not cover third-party changes to the code, environment changes outside our control, or outages of third-party services.
  • Liability for damages is capped at the price of the work, or at three times the monthly fee for monthly services.
  • We are not liable for lost profit or indirect damages.

Operation and support

Operation and support are a separate service, not a mandatory attachment to the project. Response times and scope follow the selected support level. A support contract runs for an indefinite period and can be terminated in writing effective the last day of the following calendar month.

Confidentiality

Both parties keep confidential the information they learn during the cooperation and do not disclose it to third parties without the other party’s consent. This does not apply to publicly available information or where disclosure is required by law. Personal data is processed according to our privacy policy.

Ending the cooperation

A project can be ended by agreement. If the client ends it, the work in progress is paid according to the scope actually delivered. On termination we hand over the source code, credentials and materials in the state they are in on that date.

Final provisions

The relationship is governed by the laws of the Slovak Republic, in particular the Commercial Code. Disputes are resolved primarily by agreement; failing that, by the competent court of the Slovak Republic. The current wording is always at this address. Questions go to info@spacesolutions.sk.